ePMS CUSTOMER RELATIONSHIP MANAGEMENT

ePMS Customer Relationship Management – Ensuring customer satisfaction is key to the success of any business. This is where customer relationship management comes in. CRM uses business data to manage all areas of your interactions with your customers. This module makes CRM easier and more efficient by automating this function. The features of the module include:

Features

  • CRM – Customer Relationship Management completely Cloud Based
  • Track Sales or Marketing Activities of Sales persons or Third Party Agents
  • Automatic Feeds pushed to popular Property Portals in the Region
  • Measure marketing campaigns, Advertisement potential etc
  • Extensive Sales & Marketing Tools like Bulk Emails, Enquiry
    Management & Marketing Analysis
  • Mobile Apps to Capture Leads, Activities and Preferences of Prospects
  • Integrate with Social Media
  • Integrate with Call center
  • Allowing you to organize follow-up inquiries to more easily manage them
  • Lead Assignment and Reassignment to individual Sales Agent based on
    selected Criteria
  • Service Request module to capture Customer Complaints and Suggestions
  • Task Management, Customer Preferences and Activities.
  • Integrate company website to Send feeds, Listings, Capture & Store Enquiries automatically in the CRM etc
  • Completely Integrated with Outlook
  • Match Property and Units
  • Available Unit Listing
  • Service Request module
  • Monitoring & Tracking Mechanism on Customer Requests
  • Manage Appointments & Retrieval of reports
  • User Role Management
  • MIS & Business Intelligent Reports exportable to PDF & Excel
  • Manage and Action complaints, Feedback, reviews etc
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